Patient Information

Appointments

We have four offices centrally located for your convenience. Our main office is located on Buckley Road in North Syracuse, and is open five days a week. Phone lines arc open between the hours of 9:00am and 4:30pm. Appointments for our offices in Cortland and Pulaski vary by day and time. After office hours, our phones will be answered by our service and a provider is on call nights and weekends for emergencies or urgent matters. All non-urgent matters need to be handled during regular office hours.

As a courtesy, we will call to confirm physician appointments 48 hours prior to your visit. We require 24 hours’ notice if you are unable to keep your appointment.

Patient Portal

Our office is now offering access to a patient portal. If you would like access please ask one of the receptionists on your next visit to help create your account.

New Patients

All new patients are commonly referred to our practice by their primary care provider or another coordinating physician. We will mail you a new patient information packet which needs to be filled out in its entirety prior to seeing one of our providers. You may also download one from this website. Please bring this packet to your appointment, along with your current medication bottles and insurance cards. We ask that all new patients arrive 15 minutes prior to their scheduled time so we can complete your paperwork. Also, new patients should be prepared to give a urine sample at the time of their appointment.

Patient Responsibilities

Please inform us of any name, address, phone number or insurance changes as soon as possible.

All prescription refills will be done within 48-72 hours of calling or faxing the request. Please monitor your prescriptions so you do not run out of your medications.

We participate with most insurance companies will bill services rendered for you. All co-payments arc due at time of service. This is contractual between you and your insurance carrier and we cannot waive these fees at any time. You will be responsible for any balances due on your account. Nonpayment of your balance or co-payments can affect your ability to schedule future appointments.

In-network & Participate With the Following List of Insurances:

AARP Healthcare Options
Aetna
Aflac
American Medical Assoc.
American Progressive
APWU Healthcare
Arch Care Advantage
Association & Society Insurance
Bakers & Confection
BCBS Anthem
BCBS Blue Card
BCBS Blue Option
BCBS Blue Point
BCBS Blue Preferred
BCBS EBS
BCBS Empire-NY
BCBS Family Health Plus
BCBS HMO Blue
BCBS Indemnity
BCBS Empire PPO
BCBS Federal R Policy
BCBS Healthly New York
BCBS Highmark
BCBS Horizon - New Jersey
BCBS Medicare Blue
BCBS OF Alabama
BCBS OF Illinois
BCBS OF Massachusetts
BCBS OF Michigan
BCBS OF Minnesota
BCBS OF Nebraska
BCBS OF New Jersey
BCBS OF Northeastern NY
BCBS OF Rhode Island
BCBS OF Rochester
BCBS OF Texas
BCBS OF Utica Watertown
BCBS OF Western NY
BCBS Valumed Plus
BCBS Vermont Health
CDPHP
Champva
Chesterfield Resource
Cigna
Cigna Medicare
Cinergy Health
Coventry Health Care
Department of Corrections
EBS Excellus
Emblem Health PPO/EPO
Emerson Electric
Empire UHC
Engineers Joint Welfare
Fidelis
First Health Network
First United American
GEHA Health Insurance
Gerber Life Insurance
GHI
Hartford Insurance
Health First TPA
Health Net
Health Net Pearl
Health Now
Health Republic Insurance
Health Spring
Humana Medicare
Ibew Local #1249
Lifetime Benefit Solutions
Magna Care
Mailhandlers Benefit
Martins Point Healthcare
Medicaid
Medicare
Medicare Blue PPO
Medicare Railroad
Meritian Health Plan
Multiplan
Mutual of Omaha
MVP
MVP Gold
NALC
Neihbp
Oneida Nation Health
Operating Engineers
Oxford Health
Pace CNY
PHCS
Pomco
Principal Life Insurance
Resolve Health Plan
Retiree Medical Insurance
Rural Carrier Benefits
Sheet Metal Workers
Shelterpoint Life Insurance
Sieba, Ltd.
St. Lawrence Lewis Insurance
State Farm Health Insurance
Sterling Basic Plus
Today's Options
Total Care
Touchstone
Tricare
UMR
United American Insurance
United HealthCare
United HC Community Plan
UHC-Medicare Solutions
Univera Sr. Care
Univera Valucare
Wellcare HMO Plan
Wellcare Liberty